FREQUENTLY ASKED QUESTIONS (FAQ)
Q: What different bets exist?
This bet contains only one betting object, i.e. one game, event or fixture. “Combinations”, “Multiple Bets” or “Combos” are general terms used for bets that contain several objects or events, i.e. games, fixtures, markets, etc., that you can connect and combine with each other. With these types of bets it is common, that the odds of different events and outcomes are multiplied with each other and all events involved have to finish as winners, to be considered a winner for the given bet.
This is a bet that consists of two combined betting objects. The odds of both will be multiplied with each other: For example, if you choose two matches at odds of € 2,50, the total odds of your double bet will equal to € 2.50 x € 2.50 = € 6.25.
This type of bet works the same way as the Doubles. The only difference is, that the number of objects involved is unlimited. By this we mean, that you can have a triple which contains 3 betting objects, a quadruple which will contain 4 betting objects and so on.
These are bets that contain several objects within one bet, in which you freely decide, how many you want to put . However, in order to win, it is not necessary to win every single object, in order to be considered a winner.
Q: How much is the minimum stake?
The minimum stake required for sports betting on 4YouBet is € 1 (1 EUR). The minimum stake required for the Casino on 4YouBet varies, depending upon the game and it’s quantities on lines and turns.
Q: Where can I see my pending bets and betting-history?
You can see all your pending and settled bet in the section “bet history”. As soon as you log into your account you can access to your betting history and see your past and present progress. Once logged in, you will see your “betting history” next to your balance in the sports book lobby.
Q: Why was my bet cancelled?
There are several different reasons for the cancellation of your bets. If you have placed a bet on a so-called ”money line” or “Asian handicap”, like for instance, scoring the third goal in a soccer-match, where there is no option for any further goals and there ultimately is no third goal, then your bet will be cancelled. As soon as the match has ended, your money for that given bet will be refunded to your account. If you place a bet on an event that has already been decided, your bet will also be cancelled. If there has been an obvious misprint/mistake with the odds or with the bet in general, your bet will be cancelled too.
Q: What is Live betting?
When you log in to your account and click on “live betting”, you will be taken to a section of the site, where live betting bets can be placed. This means, that every bet you place is made in real time and on any given fixture as the match in question is actually being played. The overall process is the same to pre-match betting, but please be aware of the 5 to10 seconds delay, due to the fact, that these games are running live as you are betting and there must be a safeguard for the product to prevent transmission delays and sudden impacts, which can happen during any running live match.
Q: Why can I not view the Live streaming?
According to legal rights in force for different regions, we may not be allowed to show live stream for certain events in given countries.
Q: Is there a first deposit bonus?
There is a first deposit bonus dedicated to both the casino and the sports book products.
Q: Where can I see my bonuses?
Here you can see and activate all your available bonuses. Here you can also follow your active bonuses and see the finished ones. Some bonuses are restricted to only one product, for instance Sport, Casino, Poker etc. On the other hand other bonuses are combined, which means that you can play for the bonus on different products. What kind of bonus and in what products you can use it, is stated onevery specific bonus.
Q: What turnover conditions the Casino Bonus requires?
The turnover conditions for the Casino Bonus you will find here. Generally applies: Until the turnover required for an activated Casino Bonus is achieved, the maximum amount allowed to place is € 7.50 per spin or round. This also includes Double Up wagers, after the game has finished, like the betting gains of any playing round, where for example bets have been placed on Black/Red. Placing an amount higher than € 7.50 will result in losing your Bonus, plus all wins (Cash and Bonus) achieved from the start of the activation of the Bonus.
Q: Where can I find active promotions?
You can find active promotions on our current main site. Beside you will receive a Newsletter, as soon as a new promotion is offered.
Q: Why is a part of my funds locked?
When you initiate a certain type of bonus such as the deposit bonus, your initial amount deposited will be locked and so you can meet the turnover conditions. Only after accomplishing the requirements of the Bonus conditions, your money will be cleared and can be used for other products. This money will be locked to a specific product of your choice (casino, sports book etc.). This reserved money amount and the bonus can be used only on specific products until the wagering conditions have been met and you can cash out all of your balance, which can vary from offer to offer. Each given promotion will have its own dedicated terms and conditions, that you will be able to access easily to.
Q: How do pay-outs work?
Q: Do I have to verify my account?
Generally applies, that an account has to be verified, before a pay-out is done. You will receive a mail from our customer service, when you have applied for a pay-out and you still have to verify your account. Please load all necessary documents into your account under “Documents”. Due to security reasons documents per email are not accepted and deleted immediately. This serves to your own security. Whenever you wish to know what documents are required for a pay-out, simply send an email to firstname.lastname@example.org.